Privacy policy
Privacy Policy HAP Business App
This Privacy Policy explains how Hassan Allam Properties ("HAP", "we", "us") handles information
in the HAP Business App, a mobile application for HAP employees to work with HAP's (CRM)
customer relationship management system on Salesforce.
The app is intended only for HAP employees. It is not directed at children, and it is not for use
by the general public.
This policy applies only to the mobile app. It works together with HAP's general Terms of Use
published on hap.com.eg, and it does not cover the HAP public website, which has its own terms
and cookies.
1. Who is responsible for your data
The data in the app belongs to HAP and is stored in HAP's Salesforce organization. HAP is the data
controller. Salesforce, Microsoft and Google (see section 6) act as service providers that process
data on HAP's behalf and under HAP's instructions. The app itself is only an interface to HAP's
systems and does not have its own separate database.
2. Information the app handles
Account and sign-in data. You sign in on the official Salesforce login page (OAuth). The app
never sees or stores your password. If you choose "Stay logged in", a refresh token is stored
encrypted on your device (Android Keystore / iOS Keychain) so you do not have to sign in every
time.
CRM business data. Leads, opportunities, accounts, buyers, units and bookings, activities (calls,
meetings, call-backs), files, and private Chatter messages. The app only shows and changes
what your own Salesforce permissions allow.
Identity documents of prospects and buyers. When you scan a passport or Egyptian national
ID, the app reads the text from the document, fills in the ID type, number, issue date and expiry
date, and can attach the scanned photos to the related Salesforce record.
Photos and files you choose. Photos taken with the document scanner, files you pick from your
device, and images or files you attach to messages or records.
Hassan Allam Properties · Last updated: 21 October 2026
Notifications data. Push-notification device tokens (registered with Salesforce so that HAP can
notify you), and a history of in-app notifications and reminders stored on your device for up to 7
days.
Technical data. Basic diagnostic information needed to operate the app, such as app version
and error messages. We do not use advertising identifiers.
3. How scanning works
Passports are read on your device (Google ML Kit document scanner and text recognition). The
text does not leave the device for this step.
Egyptian national ID cards are read using Microsoft Azure AI Vision (optical character
recognition), operated under HAP's Azure subscription. The image of the ID is sent to this
service only to extract the text, and the extracted details are returned to the app. HAP does not
use these images for advertising or to train models.
Scanned images that you choose to keep are stored on the Salesforce record, under HAP's
access controls.
4. Device permissions
Camera / photo access: only when you scan a document or attach a photo.
Notifications: to alert you to messages and to reminders about calls and meetings.
Alarms and reminders (exact alarms): so that call and meeting reminders fire at the right time,
including after the phone restarts.
Network access: to communicate with Salesforce and, for national ID scanning, Azure AI Vision.
Biometrics / device lock: the app can ask for your fingerprint, face or device PIN to reopen after
it has been in the background. This check is performed by your device's operating system. HAP
does not receive or store your biometric data.
5. How we use information
To let HAP staff manage leads, opportunities, buyers and bookings and to communicate
internally.
To read identity document details and attach them to the correct customer record.
To send notifications and reminders.
To secure the app and to keep it working.
We do not sell personal data. The app contains no advertising and no third-party advertising or
analytics trackers.
6. Who we share information with
We share information only with the service providers below, which process it on HAP's behalf, and
with other HAP employees who have access. Each provider also has its own privacy statement:
Salesforce hosts HAP's CRM data and provides sign-in and push-notification registration.
Salesforce Privacy Statement.
Microsoft Azure performs text recognition on Egyptian national ID images, as described in
section 3. Microsoft Privacy Statement.
Google (Firebase Cloud Messaging and Google Play services) delivers push notifications to
Android devices and provides the on-device document scanner. Google Privacy Policy.
Apple delivers push notifications to iPhones, where the app is offered on iOS. Apple Privacy
Policy.
Other HAP employees, as determined by Salesforce roles and permissions.
Authorities, where HAP is legally required to disclose information.
7. Storage, security and retention
Data is transmitted over encrypted connections (HTTPS).
Sign-in tokens are stored in the device's secure storage. Signing out removes them from the
device.
Business data is retained in Salesforce according to HAP's internal retention policies. The app
keeps only a small local cache and notification history on your device.
HAP can revoke app access at any time from Salesforce, for example when an employee leaves.
8. Your choices and rights
You can sign out at any time, turn off notifications or the "Stay logged in" option in the app or
device settings, and withdraw camera or photo permission in your device settings. Customers and
other individuals whose data is held in HAP's systems may ask HAP to access, correct or delete
their personal data, subject to applicable Egyptian data protection law and HAP's legal obligations.
To do so, contact us using the details below.
9. Children
The app is not intended for anyone under 18 and we do not knowingly collect data from children.
10. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows the latest
version. Material changes will be reflected in the app listing or on this page.
11. Contact us
Hassan Allam Properties
Email: info@hap.com.eg
Phone: 19172
Website: www.hap.com.eg